Umhlaba wokungenisa izihambi wenza izinguquko zedijithali ngokuthuthukiswa kwezinhlelo zokusebenza zamahhotela, izinketho zokungena kumaselula, izinto ezisetshenziswayo ezivumelana nemvelo, izinsiza ongathintana nazo, nokuningi.Intuthuko yezobuchwepheshe iphinda isungule umuzwa wesivakashi esingaphakathi kwegumbi.Imikhiqizo eminingi emikhulu manje ibhekelela abahambi abanolwazi lwezobuchwepheshe futhi ihlala isebenzisa ubuchwepheshe obusha, obusha bamahhotela: Okhiye begumbi ledijithali, izilawuli zesimo sezulu ezisebenza ngezwi, izinhlelo zokusebenza zesevisi yasekamelweni, namathebulethi egumbi lehhotela, ukusho okumbalwa.
Zitholele konke odinga ukukwazi mayelana namathebulethi egumbi lehhotela
Ayini amaphilisi ekamelo lasehhotela?
Amahhotela amaningi anikeza izivakashi zawo amaphilisi omuntu siqu egunjini ukuze ziwasebenzise phakathi nesikhathi sokuhlala kwazo.Asebenza njengamathebulethi asendlini esiwajwayele, amaphilisi ekamelo lasehhotela anikeza izivakashi ukufinyelela okusheshayo kuzinhlelo zokusebenza eziwusizo, izinsiza zamahhotela, izinketho zokudla nezokudlela, kanye nokuxhumana ngaphandle kokuthinta nezisebenzi zasehhotela.Amathebulethi esivakashi angasetshenziswa uku-oda isevisi yegumbi, ukufinyelela ngokushesha “i-infotainment,” ukushaja amadivayisi, ukuxhuma kumasevisi okusakaza-bukhoma, ukuthola izindawo zokudlela zasendaweni, ukwenza izinguquko ekubhukheni, nokunye okuningi.
Kungani kukhona amaphilisi ekamelo lasehhotela?
Kunanini ngaphambili, abahambi bacela futhi balindele ukufinyelela kubuchwepheshe obenza uhambo lwabo lube lula.Ngokuvumelana neUcwaningo lwe-Travelport luka-2019 lwe-Global Digital Traveller, eyahlola abantu abangu-23 000 abavela emazweni angu-20, abahambi babo bonke ubudala bathola ukuthiukuba “nokuhlangenwe nakho okuhle kwedijithali”bekuyingxenye ebalulekile yolwazi lwabo lokuhamba.Amathebulethi egumbi lehhotela anganikeza izihambeli zasendlini ukufinyelela ezinhlobonhlobo zezinsiza, amasevisi, nolwazi — khona kanye ezandleni zazo.
Ngaphezu kweukuthuthukisa umuzwa wesivakashi, amaphilisi ekamelo lasehhotela angasiza abanikazi bamahhotela bathuthukise ukusebenza kwamahhotela.Ngobuchwepheshe besimanje bethebhulethi yasendlini, abaphathi bamahhotela bangasebenzela ukuqeda ukusetshenziswa kwemali okusaphazayo, banciphise izindleko zezisebenzi ezeqile, futhi bathuthukise ukusebenza kahle kokusebenza kwamahhotela, okungenzeka basize ukonga inani elikhulu lemali engenayo.Abanikazi bamahhotela bangasebenza ngamathebulethi angaphakathi ekamelweni ukuze banciphise izindleko ezeqile ezingase ziphinde zitshalwe ehhotela ukuze kusizakale indawo kanye nezisebenzi kwezinye izindawo.
Amathebulethi egumbi lehhotela angathuthukisa kanjani okwenziwa yizivakashi
Ngokusho kwe2018 JD Power North America kanye Nenkomba yokwaneliseka kwezihambeli zehhotela, ukunikeza izivakashi ithebulethi yegumbi lehhotela kuholele ekwandiseni amaphuzu angu-47 ekwanelisekeni kwezihambeli.Umbiko uveze ukuthi ukwanda kokwaneliseka kubangelwa ikhono lezivakashi lokuhlala uxhumekile futhi zithole ulwazi ezilufunayo ngokushesha.
Sibale izindlela ezingu-10 amathebulethi egumbi lehhotela asevele athuthukisa ngazo ukuzizwisa kwesivakashi ngezansi.
- Amathebulethi egumbi lehhotela angasebenzisana nezinhlelo zokusebenza ukuze anikeze amasevisi engeziwe ezivakashini: Uku-oda ukudla, ukubhukha indawo yokudlela, ukucela isevisi yegumbi, ukubhuka amathikithi okuheha, neminye imisebenzi elusizo.Ngo11 Howard ihhotela eNew York, izihambeli zithola ithebhulethi yangaphakathi kwegumbi elayishwe izinhlelo zokusebenza zesevisi yegumbi, ukusakazwa kwemuvi, nokuningi.
- Xhuma ngaphandle komthungo kuma-smart TV asebenzayo angaphakathi kwegumbi namanye amadivayisi anethebhulethi yegumbi lehhotela.Amathebulethi amaningi angaphakathi kwegumbi avumela izihambeli ukuthi zingene ngokushesha, zisakaze, noma zisakaze ngamadivayisi ahlakaniphile ahambisanayo ukuze zikwazi ukuxhuma ekuzijabuliseni kwazo ezincamelayo noma yikuphi.
- Nikeza izihambeli ikhono lokusesha ku-inthanethi noma ukuphequlula i-inthanethi ngaphandle kokuxhumeka kumadivayisi azo.
- Amathebulethi amaningi avumela izivakashi ukuthi zibuyekeze ukuhlala kwazo ehhotela ukuze zengeze ubusuku obengeziwe, zicele ukuphuma sekwephuzile, zengeze ibhulakufesi lesivakashi, noma ezinye izibuyekezo ezisheshayo.
- Izivakashi zingathola izimpendulo zemibuzo mayelana nokuhlala kwazo ngokufinyelela okusheshayo kuzinqubomgomo zehhotela nolwazi olufana nolwazi lwendawo, amahora okusebenza, imininingwane yokuxhumana, neminye imininingwane ebalulekile yehhotela.
- Abahambi bangalungiselela uhambo lwabo lwangaphakathi kwedolobha ngokubheka isimo sezulu kuthebhulethi yabo yegumbi lehhotela.Izivakashi zingahlola kabili ukuthi zidinga yini ukubamba isambulela noma i-windbreaker ngaphambi kokuba zigxumele ikheshi, zilondoloze uhambo lokubuyela egumbini.
- Izivakashi zasendlini zingaqinisekisa izintandokazi zokugcinwa kwendlu, izicelo ezikhethekile, futhi zixhumane nolunye ulwazi nethimba.Amanye amathebulethi angaphakathi kwegumbi avumela izihambeli ukuthi zicele isikhathi esiqondile sesevisi yokwehliswa, zicele ukungaphazanyiswa, noma zibuyekeze ulwazi oluthile lwesihambeli olufana nokungezwani nemicamelo yezimpaphe, iziqholo, noma ezinye izintandokazi ezifanayo.
- Ubuchwepheshe bethebhulethi yangaphakathi kwegumbi bungasiza ukuthuthukisa ukuphepha ngokomzimba kwezihambeli ngokuxhumana ngaphandle kokuthinta.Amathebulethi egumbi lehhotela angaxhuma izivakashi kumasevisi ahlukahlukene, kanye nezisebenzi zasehhotela, ngaphandle kwesidingo sokuxhuma ubuso nobuso nabasebenzi basehhotela noma ezinye izihambeli.
- Amathebulethi angasiza ukuvikela ukuphepha kwedijithali kwezihambeli zamahhotela.Ngethebhulethi yangaphakathi kwegumbi, asikho isidingo sokuthi izihambeli zixhume izinto zomuntu siqu nolwazi olubucayi kubuchwepheshe bangaphakathi ngaphandle uma zithanda.Abanikazi bamahhotela bangasizagcina izivakashi ziphephile ngobuchwepheshe behhotela obusha.
- Ukunikeza izivakashi ubuchwepheshe bangaphakathi kwegumbi kungeza umuzwa wokunethezeka ekuhlaleni kwazo ehhotela, njengabahambi abaningi besimanjehlobanisa izinga eliphezulu nobuchwepheshe obuphezulu.E-Ihhotela Commonwealth, Boston, izivakashi zingahlala kumalineni ase-Italy angenisiwe kuyilapho zi-oda ukudla okulula kwaphakathi kwamabili kuthebhulethi yazo yegumbi lehhotela.
Amathebulethi ekamelo lasehhotela angazuzisa kanjani ukusebenza kwehhotela
Ngaphezu kokuthuthukisa okuhlangenwe nakho kwesivakashi, ukwengeza amathebulethi ekamelo lasehhotela emagumbini ezivakashi kungasiza ukuhlela imisebenzi eminingi yasehhotela futhi kuthuthukise okuhlangenwe nakho kwabasebenzi basehhotela.
- Zulazula ukushoda kwabasebenzi.Ngezinketho zokungena kwedijithali, ukungena kwegumbi okungenakhiye, namathuluzi okuxhumana ngaphandle kokuthinta, amaphilisi angakwazi ukwenza imisebenzi eminingi esiza imisebenzi yamahhotela.Ubuchwepheshe bethebhulethi bungavumela umsebenzi oyedwa ukuthi axhumane ngokushesha nezivakashi eziningi endaweni eyodwa, konga isikhathi futhi kunciphise isidingo sokusebenza kanzima.Akukho okungangena esikhundleniukuqasha abasebenzi basehhotela abazinikeleamalungu anenhliziyo yokungenisa izihambi, kunjalo.Kodwa amaphilisi ekamelo lasehhotela, nokho, angasiza ithimba elinezisebenzi ezimfushane ukuthi lihlale likhona okwamanje, futhi avumele abaphathi bamahhotela ukuthi bangene ngokushesha lapho futhi lapho usizo ludingeka khona.
- Khulisa inzuzo yehhotela.Sebenzisa amathebulethi egumbi lehhotela ukuze uphromothe izinsiza zokudlela, amaphakheji e-spa, namanye amasevisi nezinsiza ezitholakalayo ukuze zithengwe izivakashi.Letha imali eyengeziwe yehhotelangokulayisha imikhankaso yezikhangiso zedijithali ezikhangayo noma amakhuphoni akhethekile wethebulethi amasevisi ehhotela.
- Thuthukisa ukumaketha kwedijithali.Gijimaukumaketha kwedijithali kwehhotelaimikhankaso neminikelo yokuphromotha kumathebulethi esivakashi ukuze kuhlolwe ukuthandwa kwazo.Linganisa impendulo yomthengi wangaphakathi ngaphambi kokutshala imali kumkhankaso wokumaketha omkhulu kakhulu.
- Susa ukusebenzisa imali ngokumosha.Amahhotela angasebenzisa amathebulethi asendlini ukuze asize ukunciphisa noma ukuqeda izindleko zokusebenza ezingadingekile, njengokunyathelisa.Thumela izihambeli izibuyekezo zamahhotela, ulwazi lwendawo, nemininingwane yokubhukha ngamathebulethi angaphakathi kwegumbi ukuze unciphise izindleko zephepha nokuphrinta, kanye negumbiisibambiso sokuthengisa amahhotela.
- Zibandakanye nezivakashi.Ithebhulethi yasendlini iwuhlelo lokuxhumana olusebenziseka kalula olunekhono lokuuzungu futhi uhlanganyele izivakashingokunikeza ulwazi olubalulekile nolufanele.
- Hlukanisa amakhono okuxhumana.Thuthukisa ukuxhumana phakathi kwezivakashi nabasebenzi futhi unqobe imingcele yolimi ngokusebenzisa ithebhulethi yegumbi lehhotela ehumusha ulwazi ezilimini eziningi ezahlukene.
- Qhubeka nomncintiswano.Hlala uncintisana namahhotela afanayo emakethe yakho ngokunikeza izivakashi ukuzizwisa okudijithali okufanayo, uma kungenjalo okuphakeme.UkuphendulaUmbiko we-JD Power ka-2018,UJennifer Corwin, I-Associate Practice Lead ye-Global Travel and Hospitality Practice, yaphawula, “Iminyaka yokutshala imali enkulu ekunikeleni njengamathelevishini asezingeni eliphezulu namathebulethi asendlini ishiye uphawu lwakho.”Amahhotela afuna ukuhlala encintisana embonini ehlala ishintsha kufanele abhekisise amathrendi endawo zobuchwepheshe.Yehlulekile ukusungula ubuchwepheshe besivakashi esingaphakathi kwegumbi ngesivinini esifanayo nesakhoisethi ye-comingaphushela abazoba izivakashi emahhotela anezinsiza ezithuthuke kakhulu ngobuchwepheshe.
Ukukhetha ithebulethi yegumbi lehhotela elifanele lendawo yakho
Njengamanye amasistimu amaningi edijithali, uhlobo oluthile olufanelekela kangcono ihhotela ngalinye luzohluka kuye ngezidingo ezithile zendawo.Nakuba izakhiwo ezinkudlwana ezinezinsiza zokudlela zingazuza kakhulu kuthebhulethi enezinketho eziningi zoku-oda ongazikhetha, ihhotela elinabasebenzi abambalwa lingase lizuze okwengeziwe ohlelweni olugxile kakhulu ekuxhumaneni okungenazihibe nokuloga kwedatha.
Cwaninga amasistimu ethebulethi ahlukene, funda izibuyekezo, futhi ubuze ozakwabo ngezincomo zabo zobuchwepheshe bezihambeli zasendlini.Khetha ithebhulethi eklanyelwe ukuthuthukisa izindawo lapho indawo yakho ingazuza kakhulu ngosizo lwedijithali.Bheka ithebhulethi eklanyelwe ukuhlanganisa nohlelo lwehhotela lakho lwe-PMS, i-RMS ne-POS, uma kusebenza.
Imibuzo evame ukubuzwa mayelana namathebulethi egumbi lehhotela
Ingabe amaphilisi ekamelo lasehhotela amahhala?
Amathebulethi egumbi lehhotela ngokuvamile amahhala ukuze asetshenziswe endlini yesivakashi.Nakuba uku-oda isevisi yegumbi, indawo yokudlela, izinsiza ze-spa, noma ukuzijabulisa kungase kufike nezindleko ezengeziwe, amahhotela amaningi ahlanganisa ukusetshenziswa kwethebhulethi yesivakashi yasendlini ngenani legumbi.
Buyini ubuchwepheshe bethebhulethi yegumbi lezivakashi?
Amahhotela emhlabeni wonke asebenzisa ubuchwepheshe bethebhulethi yasendlini.Lobu buchwepheshe buvumela izivakashi zehhotela ukuthi zifinyelele ngokushesha futhi zilawule amadivayisi ahlakaniphile angaphakathi kwegumbi, ukufinyelela izinsiza zoku-oda, ukuxhumana nezisebenzi zasehhotela nokunye okwengeziwe — konke ngokunethezeka nokuvikeleka kwegumbi lazo.Ubuchwepheshe bethebhulethi yehhotela bunikeza izihambeli ukufinyelela kuzinsiza eziningi ngokuthepha isikrini esithintwayo.
Ingabe amaphilisi ekamelo lasehhotela aphephile ukuwasebenzisa?
Iningi, uma kungezona zonke, izinkampani zamathebulethi ehhotela ziyaziqhenya ngekhono lazo lokuvikela ulwazi olubucayi lwamahhotela nezihambeli zamahhotela.Amathebulethi asendlini asiza futhi ukuvimbela ukuthintana phakathi kwezivakashi nabasebenzi, athuthukise impilo nokuphepha kwezivakashi.Amathebulethi ekamelo lasehhotela anganikeza nendlela esheshayo kubasebenzi basehhotela ukuze baxhumane nezivakashi eziningi ngesikhathi esisodwa uma kunesimo esiphuthumayo.
Isikhathi sokuthumela: Apr-14-2023
